About me
Aspiring software developer from London looking to bring beautiful designs to life with clean and functional code.
And my favourite time of the year is christmas 🎄
Projects
WoolHouse
Flask | SQL | Javascript | Sass | Bootstrap
Xmas Gift Tracker
Python
Halloween Trivia Game
HTML | CSS | Javascript
Random Recipe Generator
HTML | CSS | Javascript
WoolHouse
A demo e-commerce website selling crochet accessories and wool. Users can add items to basket. Database temporarily holds customer selection using SQLite. Has a chatbox feature that generates a random message. Built using: Flask, SQL Javascript, Sass and Bootstrap.
Flask
SQL
Javascript
Sass
Bootstrap
My Skills
HTML | CSS | Javascript | Python | Flask | SQL | Sass | React.js | Bootstrap
My experience
07.2024 - 10.2024
Software Development Student
Just IT
- 12-week full-time intensive bootcamp in a collaborative environment, where I researched and developed projects, submitting code for feedback to improve quality. I have gained foundational knowledge in database design using relational databases and expanded my skill set by learning Python.
04.2024 - present
Freelance Software Developer
Freelance
- Independently create personal projects using: HTML, CSS, Javascript, SQL and frameworks such as React and Bootstrap. Projects being tracked with GiHub for version control. Expanding my programming knowledge through courses on Udemy.
01.2013 - 07.2024
Children’s Clothing Maker and Administrator
Online Retail
- Allocated blocks of time during the day to crochet the items, prioritising orders that were urgent first.
- Provided friendly assistance and crocheted custom outfits for customers when requested, maintaining 100% positive customer satisfaction score.
- Adjusted my stock based on popularity – crocheted more clothes.
10.2021 - 04.2024
Check-in and Chat Volunteer
FoodCycle
- Used a timer to provide a friendly and concise telephone service to guests based on their preferences
- Talked to the guests based on their interests, from information previous volunteers had noted about them
- Handled customer enquiries in the UK as well as the US and switched to the US inbox depending on business requirements
- Took down notes for other volunteers about the guests preferences and whether or not they want to continue using the Check-in and chat service
09.2023 - 04.2024
Customer Support Associate
ZOE
- Messaged an average of 50+ customers a day via live chat and email based on customer waiting time utilising email template and tailoring them based on the customer’s needs.
- Assisted customers throughout their health journey using a friendly and empathic manner.
- Ensured that emails and live chat messages were tailored to the customer.
- Handled customer enquiries in the UK as well as the US and switched to the US inbox depending on business requirements
- Escalated customer issues to the relevant departments, communicating in a concise and accurate manner.
10.2022 - 01.2023
Amazon Customer Service Associate
PROMAN
- Provided friendly assistance to a diverse range of customers via telephone, email and live chat escalating issues to the relevant departments, ensuring each query was handled quickly.
- Drafted emails and live chat messages whilst maintaining professionalism and empathy for sensitive customer issues.
- Regularly attended customer service refresher meetings and assisted my team members when they needed help in the group chat.
- Assisted customers with technical issues such as linking their Amazon account with their televisions.
01.2022 - 04.2022
Delivery Sales Assistant
Savers Health and Beauty
- Provided friendly assistance and helped customers by going the extra mile and checking for any items in the stock room if the item wasn’t on the shop floor
- Assisted my team members with serving customers at the till when needed. Asked for advice on how to perform my job better.
- Worked a variety of shifts – delivery shift at 5 am to the closing shift, finishing at 6.30pm.
- Assisted customers with refunds and troubleshooting payment issues.